Terms and Conditions of Service

1. Operator identity

Naples Transfer is managed by Ticket Naples Company, VAT / Tax Code 10423081214, REA NA - 1105394, PEC: ticketnaples@pec.it.

Registered office: Via Ligorio Pirro 4, 80129 Naples. Operational office: Via Marano Pianura 184, 80016 Marano di Napoli.

2. Nature of the service

Naples Transfer manages requests, quotes, operational communication and assistance for transfer and tourist services.

Transport is performed by third-party authorized NCC operators, responsible for the material execution of the service, vehicles, drivers, authorizations and insurance coverage required by law.

3. Request and confirmation

Submitting a request by form, WhatsApp, phone or email does not automatically confirm the service.

The service is confirmed only after availability check, quote communication, customer acceptance and definition of operating conditions.

4. Prices, payments and invoicing

The final price is communicated before confirmation. Supplements for waiting time, changes, additional routes, night hours, holidays, extra luggage, child seats or special services are communicated where possible before execution.

Payment methods may include payment link, bank transfer, card, cash or another method agreed in the quote.

Invoicing or receipt is handled according to the applicable tax setup and customer details provided.

5. Cancellations, changes and no-show

Change or cancellation requests must be communicated promptly through the channels indicated on the website.

If the customer does not show up at the agreed time and place, the service may be considered performed and therefore chargeable.

Any penalties or specific conditions are communicated during the quote or confirmation phase.

6. Delays, waiting time and operational changes

The customer must promptly communicate any flight, train or ferry delays, or any changes to the meeting point.

For any pickup point, including airport, railway station, port, hotel, B&B, apartments, accommodation facilities or other agreed locations, a maximum waiting time of 30 minutes applies from the agreed service time.

After 30 minutes of waiting, the service may no longer be guaranteed. Naples Transfer will try, where possible, to reschedule the ride through the appointed NCC partner operator; however, availability is not guaranteed and supplements, a new quote or the no-show/cancellation conditions of the authorized NCC partner operator may apply.

Any delays caused by flights, trains, ferries, luggage delivery, checks, traffic, strikes, weather conditions, operational changes or other events not attributable to Naples Transfer shall not be attributed to Naples Transfer.

7. Luggage, children and customer information

The customer must correctly indicate passengers, luggage, strollers, child seats, animals, special equipment or particular needs.

Incomplete or incorrect information may make service execution impossible or generate additional costs.

8. Liability

Naples Transfer is responsible for request management, quote, communication and operational assistance within the limits of the service actually provided.

The appointed NCC operator is responsible for the material execution of transport according to current regulations.

9. Privacy

Customer data is used to manage requests, quotes, operational communication and service execution. For further information, please see the Privacy Policy.

10. Competent court

For any disputes, the Court of Naples shall have jurisdiction, without prejudice to mandatory consumer protection rules.